Terms and conditions

This document tells you the terms and conditions upon which we will sell the goods to you. Before confirming your order please read through these terms and conditions. By ordering any of the goods, you agree to be legally bound by these terms and conditions.

This document tells you the terms and conditions upon which we will sell the goods to you. Before confirming your order please read through these terms and conditions. By ordering any of the goods, you agree to be legally bound by these terms and conditions.

Introduction

1.1. Business day is a day other than a Saturday, Sunday or public holiday.

1.2. ‘Event outside our control’ has the meaning given in clause 14.

1.3. ‘Goods’ means the goods listed on the Junior Jungle website which we may supply.

About us

2.1. This website is owned and operated by Junior Jungle.

2.2. Our telephone number is 01642 232650.

2.3. Our registered address is 6 Dunkerque Mall, Hillstreet Shopping Centre, Middlesbrough TS1 1TA.

Overseas orders

3.1. We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional postage costs.

3.2. We will inform you of any additional postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs you may cancel your order. If you wish to continue with the order you must confirm to us that you will pay these additional costs.

3.3. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

3.4. If we agree to supply any goods ordered from the Junior Jungle website for delivery outside the United Kingdom, they may be subject to import duties and / or additional taxes, or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and / or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Eligibility to purchase from the Junior Jungle website

4.1. To be eligible to purchase the goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.

Price

5.1. The prices of the goods are quoted on the order page.

5.2. Prices and any other charges quoted on the order page are based on delivery of the goods in the United Kingdom.

5.3. Prices quoted do not include the costs of delivery of the goods. The costs of delivery of the goods will be shown separately on the order page and added to the amount payable by you.

5.4. The prices quoted include VAT.

Payment

6.1. Payment can be made by any major credit or debit card.

6.2. Payment can be made using a PayPal account.

6.3. By placing an order, you consent to payment being charged to your debit / credit card account or PayPal account as provided on the order form.

6.4. If you pay us by credit or debit card or PayPal account, we will take payment from your card or PayPal account for the goods when you place the order.

Order process

7.1. Our website merely illustrates our goods and the packaging of the goods. Your computer may not accurately display the colours of the goods. Although we aim to accurately depict our goods and their packaging, there may be differences between the packaging and the colours of the goods delivered to you and those shown on our website.

7.2. All orders are subject to acceptance and availability. If we are unable to supply you with the goods in your order due to matters such as unavailability of stock, or an event outside our control, or because we have identified a mistake in the description of the goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

7.3. If the goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

Formation of a contract

8.1. Any order placed by you for the goods constitutes an offer to purchase them from us.

8.2. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the goods.

8.3. A ‘confirmation notice’ means an email which we send to you to confirm that we have dispatched the goods. A confirmation notice will be our acceptance of the offer made in the order to which that confirmation notice relates.

8.4. A contract between you and us for the supply of the goods will come into existence when we send you the confirmation notice relating to your order.

8.5. If you think that there is a mistake in the confirmation notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price or delivery dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

8.6. We may make

8.6.1. Minor technical adjustments to the goods to improve them or to comply with relevant laws and regulatory requirements,

8.6.2. Changes to these terms and conditions as a result of changes in any relevant laws and regulatory requirements,

8.6.3. Changes to these terms and conditions as a result of changes in how we accept payment from you,

8.6.4. Changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

Delivery

9.1. The goods will be delivered to you at the address you provided during the order process which must be the address that is the billing address of your payment card if you have paid by card.

9.2. Any dates quoted for delivery of the goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 15 days of the date of the confirmation notice.

9.3. If you have agreed to collect the goods from our premises,

9.3.1. You must collect the goods during our working hours of 9am to 5.30 pm on or within three business days of the date we notify you that the goods are ready for collection and

9.3.2. Delivery shall occur at our premises when we hand the goods to you.

9.4. Unless clause 9.5 applies, if we have agreed to deliver the goods to a delivery address which you have given us, delivery shall occur when we place the goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the goods.

9.5. If you have asked us to use an independent carrier other than our normal carrier to deliver the goods to you, delivery shall occur when we deliver the goods to that carrier.

9.6. You must examine the goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

9.7. If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the goods.

9.8. We may end the contract with you if we have agreed to deliver the goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 business days of the original delivery date.

9.9. For Christmas deliveries, we recommend that you check the Junior Jungle website for the last order date. We will endeavour to dispatch all goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.

Risk and title

10.1. The goods will be at your risk from the time of delivery.

10.2. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.

Cancelling your contract and returns

11.1. Cancelling before confirmation notice.

11.1.1. You may cancel your order for the goods by notifying us of your decision to cancel at any time prior to us sending you a confirmation notice.

11.1.2. You may notify us of your decision to cancel by contacting us via our contact form.

11.2. Cancellation after confirmation notice.

11.2.1. The ‘cancellation period’ means the period between the date we send you a confirmation notice and the expiry of 14 calendar days after the day you receive the goods.

11.2.2. You may notify us of your decision to cancel by contacting us via our contact form.

11.3. Return of goods

11.3.1. Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then return the goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

11.3.2. You must return the goods at your own risk and at your own cost unless we offer to pay the cost of return.

11.3.3. If the value of the goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

11.4. Refunds on cancellation

11.4.1. So long as you are entitled to cancel and have complied with your obligations, we will refund you the price of the goods and any standard delivery costs you paid to us.

11.4.2. We will refund you the sum in clause 11.4.1 within 14 days after the earlier of:

11.4.2.1. The day on which we receive the goods back from you, or

11.4.2.2. The day on which you supply evidence to us that you have sent the goods back to us.

11.4.2.3. We will refund you the sum in clause 11.4.1 using the same method of payment used by you.

11.5. Exception to the right to cancel

11.5.1. You will not have a right to cancel if the contract is for goods which have been personalised.

Complaints

12.1. If you have a comment, concern or complaint about any goods you have purchased from us, please contact us by sending a message via our contact form.

Liability and indemnity

13.1. We have a duty to supply goods to you that conform to the contract including a duty to ensure that

13.1.1 The goods are as described in the contract and

13.1.2. The goods are fit for any purpose you specifically told us they were required for and are not faulty.

13.2. We cannot exclude our liability for a failure to comply with these duties mentioned in this subclause. Nothing in these terms and conditions affects your legal rights if these duties are not complied with.

13.3. We cannot exclude or limit our responsibility to you for:

13.3.1. Death or personal injury resulting from our negligence or the negligence of our employees,

13.3.2. Fraud or fraudulent misrepresentation,

13.3.3. A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.

13.4. We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.

13.5. You are purchasing the goods as a consumer. If you purchase the goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.

13.6. We will not be responsible for any delay in delivering the goods if

13.6.1. We have asked you to provide specified information that is necessary for delivering the goods and

13.6.2. You have failed to provide complete and accurate information, or you have provided such information later than the date we have asked you to supply it by.

Events outside our control

14.1. Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery resulting from any act, event, omission, failure or accident outside our reasonable control.

14.2. We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an event outside our control.

14.3. We will promptly notify you of any event outside our control which prevents us from or delays us in performing our obligations to you.

14.4. Our performance will be deemed to be suspended for the period that the event outside our control continues.

14.5. You may end the contract after we have notified you of an event outside our control and we will then refund you any money you have paid to us.

Use of personal data

15.1. You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to

15.1.1. Supply the goods to you.

15.1.2. Carry out checks to ensure you have adequate funds and fulfil security and fraud prevention requirements.

15.1.3. Transmit the payment and delivery information provided by you during the order process (including any updated information) for the purpose of obtaining authorisation from your card issuer or PayPal.

15.1.4. Validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

15.1.5. Inform you of similar goods we provide, but you may contact us at any time to request that we stop informing you of these.

Third party rights

16.1. Except for our employees or representatives, a person who is not a party to the contract has no right under the Contracts (Rights Of Third Parties) Act 1999 to enforce any term of the contract but this does not affect any right or remedy of a third party that exists or is available apart from that act.

Other important terms

17.1. We reserve the right to change the domain address of this website and any services, products, product prices, product specifications and availability at any time.

17.2. Every effort is made to keep information regarding stock availability on the Junior Jungle website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

17.3. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the contract and the remainder of the provision in question will not be affected.

17.4. All contracts are concluded in English only.

17.5. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

17.6. A waiver by us of any default shall not constitute a waiver of any subsequent default.

Governing law

18.1. These terms and conditions and the contract are governed by the laws of England and Wales. However, if you live outside England and Wales but within the EU, you are always entitled to any compulsory consumer protections applicable in the country where you live.

Governing jurisdiction

19.1. You can bring legal proceedings in respect of the goods in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in respect of the goods in either the courts of Scotland or England and Wales. If you live in Northern Ireland, you can bring legal proceedings in respect of the goods in either the courts of Northern Ireland or England and Wales. If you live in another country in the EU, you can bring legal proceedings in respect of the goods in either the courts of your home country or England and Wales.